Zircon Corporation

I've had several Zircon products, I don't know why I keep buying them because they really suck. It beeps and the display goes off as if there is a wood stud every 6-8 inches. I have NEVER had a Zircon product perform as described. I've replaced batteries and tried everything the instructions direct. This is not rocket science and it can't perform the simplest of tasks.

I submitted a request and was sent an email with a ticket number and a link to follow it. 

When I click on it, I'm told there's no ticket. No other option is given - I'm guessing I'm going to have to spend I don't know how long on the phone.